Shipping policy

At XYZ Store, we aim to deliver your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how orders are processed and shipped.

1. Order Processing Time

  • All orders are processed within 5–7 business days (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM IST will be processed on the next business day.

  • During high-volume periods, sales, or holidays, processing times may be slightly delayed.

2. Shipping Timeline

  • Domestic Shipping (India):
    Estimated delivery time is 5–7 business days after dispatch, depending on your location.

  • Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout based on:

    • Delivery location

    • Order weight/volume

    • Selected shipping method

  • Any free shipping offers will be clearly mentioned on the website or product page.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email.

  • Tracking information may take up to 24 hours to update after dispatch.

  • You can track your order inside "Orders/Profile" using just your email.

5. Delivery Partners

  • We work with trusted courier partners to ensure safe and timely delivery.

  • In rare cases where delivery is not possible at your address, our support team will contact you.

6. Incorrect or Incomplete Address

  • Please ensure that your shipping address and contact details are accurate at checkout.

  • XYZ Store is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

  • Re-shipping costs (if applicable) will be borne by the customer.

7. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery timeline, please contact our support team.

  • In the rare event of a lost shipment, we will investigate with the courier partner and offer a replacement or refund, as per our internal resolution policy.

8. Damaged Packages

  • If you receive a damaged package, please:

    • Take clear photos/videos of the package and product

    • Contact us within 24 hours of delivery

  • Claims raised after this period may not be accepted.

9. Contact Us

For any shipping-related queries, reach out to us at:

📧 Email: xyzstore1122@gmail.com
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM IST